The embedded team model
Software is only useful if someone runs it
Most businesses buy software and then spend months trying to figure out how to use it. Prival takes a different position: we bundle the people who run the platform with the platform itself. You get the tools and the team, for one monthly fee.
Meet the team
The agency model is broken for most businesses
You hire an agency. They assign a junior account manager, invoice you for strategy decks, and rotate the actual implementation staff every six months. By the time someone understands your business, they have been reassigned.
You buy software tools. They are powerful in theory. But they require someone who knows what they are doing to configure them, maintain them, and keep improving them. That someone does not exist on most teams.
Prival solves both problems at once. The specialists assigned to your account are not generalists reading a playbook. They are the people who built the system you are running. They know every feature, every edge case, and every shortcut — and they stay on your account because that is how the model works.
Your embedded team
Three specialists. One account. All focused on making your platform produce results.
Onboarding & Success Partner
Your primary point of contact from day one. They run your onboarding, learn your business, and make sure the platform is configured to match how you actually work — not how a template assumes you work.
What they deliver
- Full account and pipeline setup
- Data import and contact migration
- Custom workflow design for your sales process
- Integration setup with your existing tools
- Weekly check-ins during the first 90 days
- Ongoing quarterly business reviews
Available on all plans during onboarding. Ongoing on Grow and Scale.
Automation Engineer
The person who builds the machines that run while you sleep. They design and implement the automations, integrations, and workflows that eliminate repetitive work from your day.
What they deliver
- Multi-step automation workflows
- Email and SMS sequence buildout
- Third-party integrations and API connections
- Lead routing and scoring logic
- Form and funnel automation triggers
- Ongoing optimization based on performance data
Included on Grow and Scale plans.
Growth Strategist
The person who looks at what is working and builds more of it. They analyze your data, identify opportunities, and design campaigns that move the metrics that matter to your business.
What they deliver
- Monthly growth strategy sessions
- Campaign planning and launch
- Landing page and funnel design
- Performance reporting and recommendations
- A/B test design and analysis
- Content calendar and scheduling
Included on Grow and Scale plans.
Team access by plan
Every plan includes onboarding. Grow and Scale include the full embedded team.
| Plan | Price | Team included | Ongoing access |
|---|---|---|---|
| Starter | $297/mo | Onboarding support during setup, 10 hours of build help in the first 90 days. | Platform access with quarterly check-ins. |
| Grow | $497/mo | Full embedded team: Onboarding Partner, Automation Engineer, and Growth Strategist. | Daily office hours, monthly strategy sessions, and ongoing buildout each month. |
| Scale | $997/mo | Everything in Grow plus dedicated AI build time and advanced specialist access. | One custom innovation build per quarter, AI agent training included. |
What working with the team actually looks like
Onboarding call — week one
Your Onboarding Partner runs a deep-dive into how your business operates. Sales process, team structure, current tools, biggest friction points. This shapes the entire buildout plan.
Build sprint — weeks two and three
Your Automation Engineer builds the core workflows, pipelines, and sequences. You review and approve. Changes happen in days, not weeks.
Strategy and optimization — monthly
Your Growth Strategist reviews what is working, designs the next campaign or funnel, and brings ideas you did not have the bandwidth to think of yourself.
Office hours — every day
Join daily open office hours whenever you have a question, need something built, or want to talk through a decision. No ticket queue. Real answers.
“We are not support agents. We are the people who know the platform deeply and who care whether your numbers move.”
— Prival team ethos
Stop doing this alone
Your competitors are either paying twice as much for an agency or drowning in software they do not have time to learn. Prival is neither.
Book a demoSpecialist assignment depends on plan tier. Starter plans receive onboarding support and limited build hours. Grow and Scale plans receive a dedicated team.