Cancellation Policy

You can cancel your Prival subscription at any time. There is no cancellation fee, ever. This policy explains how the process works, what to expect after you cancel, and how to get your data out.

1. How to Cancel

To cancel your subscription, send a written cancellation notice by email to hello@prival.com from the email address associated with your account. Please use the subject line “Cancellation Notice — [Your Business Name]” and include your account name and your intended cancellation date. We will confirm receipt within one business day.

We require written notice — rather than a one-click button — so we can confirm your identity, prepare your data export, and ensure a clean handoff. We will not make this process difficult for you.

2. Notice Period

Cancellations require 30 days written notice. The notice period begins on the date we receive and confirm your cancellation email — not the date you intended to send it.

During the 30-day notice period:

• Your service continues to run normally. You retain full access to the platform.
• One final invoice will be generated covering that 30-day period. This invoice is due at the standard billing date and is not waived.
• We will prepare and deliver your data export during this window.

After the notice period ends, your account is closed, service is discontinued, and your data enters the 90-day retention window described in our Privacy Policy.

3. No Cancellation Fee — Ever

There is no early termination fee, no cancellation penalty, and no exit charge of any kind. If you cancel, you pay for the service you used through the end of the notice period. That is it.

We believe charging customers to leave is bad business practice. We want you to stay because Prival is delivering value — not because leaving is expensive.

4. Data Export

Your data is yours. Upon receipt of a cancellation notice, we will prepare a full export of:

• Your CRM contacts and records
• Campaign and content history
• Any other structured business data stored in your account

The export will be delivered to you in a standard, portable format (CSV, JSON, or similar) within 14 days of your cancellation notice. There is no charge for this export. If you need the export in a specific format, let us know and we will do our best to accommodate.

Following account closure, your data is retained for 90 days in case you change your mind or need to retrieve anything missed in the initial export. After 90 days, your data is permanently deleted. See our Privacy Policy for details on data retention and deletion.

5. Annual Plans

If you are on an annual plan, your subscription runs through the end of the paid annual term. Cancelling an annual plan means your account will not renew at the next annual billing date — it does not terminate your service immediately.

There is no pro-rata refund for the unused portion of an annual term outside of the 90-day guarantee window. If you are within the first 90 days and eligible for the guarantee, see our refund policy. If you are beyond 90 days and on an annual plan, your service continues until the end of the term, at which point it will not auto-renew.

6. Contact

To submit a cancellation notice or ask any questions about this policy, email us at hello@prival.com. We will respond within one business day.