AI Agents
Not chatbots. Agents.
A chatbot answers questions. An agent takes action. Prival's AI agents qualify your leads, book your appointments, answer your phones, and trigger workflows — all trained specifically on your business, available every hour of every day.
What makes an AI agent different from a chatbot
Most businesses have already tried a chatbot. They set it up, wrote some FAQs, and watched visitors click “Chat with us” and leave when the bot could not answer anything real.
Chatbots retrieve pre-written answers. Agents reason through a conversation, decide what to do next, and take action — booking a meeting, routing a lead, triggering a follow-up, or escalating to a human.
The difference shows up in conversion rates. When someone is ready to talk, a chatbot gives them a link. An agent books the meeting.
Old chatbot
- Pre-written answers only
- Cannot take action
- Sends links and waits
- Falls back to “contact us”
- Disconnected from your tools
Prival AI agent
- Reasons through context
- Books, qualifies, routes
- Closes the loop directly
- Knows when to escalate
- Triggers your workflows
Conversations that convert, not just answer
A chat widget that learns your products, services, pricing, and objections — then has real conversations with site visitors around the clock. Unlike a FAQ bot, Prival's AI chat qualifies intent, collects contact information, and hands off warm leads directly into your CRM pipeline. It knows when to escalate to a human and when to close the loop itself.
- Trained on your knowledge base and website content
- Qualifies visitors before passing to your team
- Captures name, email, and intent in conversation
- Drops leads directly into CRM with full chat transcript
- Customizable tone to match your brand voice
- Available on any page, triggered by behavior or time on site
AI Chat Widget
The phone gets answered, every time
Your AI voice agent picks up calls after hours, during lunch, and whenever your team is occupied. It handles intake questions, collects the information your staff needs, and books appointments directly into your calendar — all in a natural, conversational voice. Callers do not hear a phone tree. They have a conversation.
- Natural language call handling — no press-1 menus
- Collects caller information and reason for inquiry
- Books appointments in real time against your calendar
- Transfers to a live person when needed
- Full call transcript delivered to CRM immediately
- Configurable for inbound, outbound, and follow-up campaigns
Voice AI
Scored and routed before your team sees them
Not all leads deserve the same urgency. Prival's AI qualification layer asks the right questions — budget, timeline, fit, decision-making authority — and scores each lead before routing it. Your team only touches leads that are ready to move. The rest go into nurture sequences until the timing changes.
- Custom qualification questions by product or service line
- Lead scoring based on answers and behavior
- Automatic routing to the right team member or pipeline
- Disqualified leads moved to nurture, not discarded
- Scoring logic you control and can adjust over time
- Integrates with any pipeline stage in your CRM
Lead Qualification
Booked in the conversation, confirmed automatically
When a lead is ready to talk, the AI books the meeting right then — without breaking the conversation to send a Calendly link. It checks real availability, picks a time, confirms the appointment, and triggers the reminder sequence. No back-and-forth. No drop-off.
- Books directly against your team's live calendar
- Sends confirmation with all details immediately
- Triggers reminder sequences at 24h, 1h, and 15 minutes
- Handles reschedules and cancellations automatically
- Works across chat, voice, and SMS channels
- Connects to round-robin assignment for team scheduling
Appointment Booking
Your knowledge base, your business logic
You train the agents. Upload your service documents, FAQ library, pricing sheets, objection handling guides, and case studies. The AI learns your business the way a new hire would — except it never forgets, never goes off-script, and never has a bad day. Training is ongoing: when your offerings change, you update the knowledge base and the agents update with it.
- Upload any document type — PDFs, web pages, structured text
- Define approved responses for sensitive topics
- Set guardrails on what the agent will and will not say
- Review conversation logs to identify gaps and improve over time
- Separate knowledge bases for different products or locations
- Version control so you can roll back training if needed
Custom Training
AI actions that trigger real outcomes
Every AI interaction can kick off a workflow. A qualified lead triggers a task for your team. A booked appointment fires a preparation email. A follow-up call that reaches voicemail launches an SMS sequence. The AI is not a silo — it is woven into the same automation engine that powers the rest of your operations.
- Any AI event can trigger any workflow action
- Pass conversation data as variables into workflows
- Create tasks for humans based on AI outcomes
- Integrate with your CRM, calendar, and communication tools
- Build branching logic based on what the AI learned
- Full audit trail of every action triggered
Workflow Integration
Ready to put your intake on autopilot?
We will show you exactly how the agents work for your industry and use case. No generic demo — configured for a business like yours.
Book a demo